Natorp’s Plant Guarantee: One-Year Guarantee for Healthy, Thriving Plants

At Natorp’s, we guarantee that all of our plant materials are of the highest quality—true to name, graded for excellence, healthy, and ready to thrive. When properly planted and cared for, they will perform to your satisfaction.

Our One-Year Plant Guarantee

If your plant, when properly cared for, dies within one year of the original purchase date, we will gladly replace it or issue a replacement credit. Your satisfaction is our priority, and we are committed to supporting your success as a gardener.

Ensure Your Plants Thrive—We’re Here to Help

Successful gardening begins with proper care. If you notice any issues with your plants or products, please reach out to us right away. Our team of horticulturalists is available to provide guidance and solutions, helping your plants thrive as expected. Email questions@natorp.com.

Important Notes on Coverage

While we strive to support your gardening success, our guarantee applies to plants that have received proper care. We cannot be responsible for plant damage or death resulting from:

• Improper planting

• Over- or under-watering

• Plants kept in containers

• Damage from pests, diseases, or extreme weather conditions

• Non-hardy plants (annuals, tropical plants, tender bulbs, etc.)

However, we remain dedicated to assisting you and will do our best to help resolve any challenges you encounter.

Nursery Outlet Store Replacements

To replace a plant, please bring the dead plant (with the soil removed from the roots) along with your receipt to our Nursery Outlet Store. For plants too large to transport, bring the receipt and a photo.

If the Nursery Outlet Store is closed, feel free to call us at (513) 398-4769 or email questions@natorp.com, and our horticultural team will be happy to assist you with the replacement process.