Natorp’s Frequently Asked Questions

General Information

When is Natorp’s Open to the Public?

Natorp’s Nursery Outlet welcomes the public during the spring and fall planting seasons. Check our Current Dates and Hours for updated information. Need plants sooner? Order online 365 days a year with curbside nursery pickup.

What is Natorp’s Guarantee?

We stand by the quality and health of our plants. If your plant dies within one year of the original purchase date, when properly cared for, we will gladly replace it or issue a replacement credit. Learn More about Our Guarantee.

Do You Offer Delivery and Installation?

Yes! We provide plant delivery and installation Monday through Friday, with rates based on location. Get Delivery and Installation Details.

Plant Replacement & Returns

How Do I Get a Replacement for a Dead Plant?

Bring the dead plant (soil removed from roots) and receipt to our Nursery Outlet for replacements. For larger plants, bring a picture or sample. Call (513) 398-4769 if the store is closed or email questions@natorp.com.

What if I Need Plants or Replacements When Natorp’s Is Closed?

Order plants online anytime with pickup at the nursery. Contact us at (513) 398-4769 or questions@natorp.com for replacements.

Pets, Discounts & Membership

Are Dogs Allowed at Natorp’s Outlet?

Yes, well-behaved dogs are welcome but must remain leashed for everyone’s safety.

Is There a Discount for Quantity Purchases?

Natorp’s Club members receive wholesale pricing, so no additional discounts apply.

How Do I Access Natorp’s Club Discount Online?

Log into your account to see member prices on plants. Need help with your order? Contact Us Here.

Still, Have Questions?

Our plant experts are here to help! Contact us at questions@natorp.com or call (513) 398-4769.