Frequently Asked Questions
Natorp’s FAQ
Welcome to Natorp’s Nursery FAQ, your go-to resource for gardening and landscaping questions. Whether you’re curious about our seasonal hours, plant guarantee, delivery services, or membership discounts, we’ve got the answers you need.
When Is Natorp’s Open to the Public? 
Natorp’s Nursery Outlet opens to the public during the spring and fall planting seasons. To stay updated, visit our Current Dates and Hours. If you need plants sooner, you can order online any day of the year with convenient curbside nursery pickup.
What Is Natorp’s Guarantee?
We proudly stand behind the quality of our plants. If your plant dies within one year of purchase and you’ve properly cared for it, we will replace it or issue a replacement credit. For more details, check out our Plant Guarantee.
Do You Offer Delivery and Installation?
Absolutely! We offer delivery and installation services Monday through Friday. Rates vary based on location, so review our Delivery and Installation Services for more information.
Plant Replacement & Returns
How Do I Get a Replacement for a Dead Plant?
To request a replacement, bring the plant (with soil removed from its roots) and your receipt to Natorp’s Nursery Outlet. For larger plants, consider bringing a photo or a sample.
What If I Need Plants or Replacements When Natorp’s Nursery Outlet Is Closed?
Don’t worry! You can order plants online anytime and schedule a convenient nursery pickup. For replacements, feel free to call us at (513) 398-4769 or email questions@natorp.com.
Pets, Discounts & Membership
Are Dogs Allowed at Natorp’s Nursery Outlet?
Yes, for everyone’s safety and enjoyment, leashed and well-behaved dogs are welcome at Natorp’s Nursery Outlet.
Is There a Discount for Quantity Purchases?
Natorp’s Club members already benefit from wholesale pricing. Therefore, additional discounts are not available.
How Do I Access Natorp’s Club Discount Online?
To see member pricing, simply login to your account. If you need assistance, feel free to contact us here.
Still Have Questions?
Our plant experts are ready to help!
📞 Call us: (513) 398-4769
📧 Email: questions@natorp.com